Frequently Asked Questions

How long does it take to process my order?

Orders are processed within 0–2 business days (Monday to Friday). If you place your order before 1:00 PM EDT, processing will begin on the same business day.

How long will delivery take?

Once your order has been dispatched, delivery takes 6–10 business days (Monday to Friday), depending on your location and courier availability.

How much does shipping cost?

Shipping is completely free on all orders to the United States, no minimum spend required.

Which couriers do you use?

We work with UPS, FedEx, and USPS to ensure reliable and timely delivery.

How can I track my order?

Once your order is handed to the delivery company, you will receive a tracking email with a link to monitor your shipment. You can also track your order via our tracking page.

Can I cancel my order?

You can cancel your order as long as it hasn't entered shipment preparation. Please contact us as soon as possible after placing your order. Once processing and dispatch are underway, cancellation is no longer possible and you would need to follow the return process after delivery.

What is your return policy?

You may return items within 30 days of delivery for any reason, including simply changing your mind. Items should be unused, unworn, and returned with their original packaging and tags where applicable.

How do I start a return?

Please contact us first with your order number and a brief reason for the return. Do not send items back without prior confirmation, as unannounced returns may not be accepted. We'll then send you return instructions.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer. We recommend using a tracked service to ensure your parcel arrives safely.

Are there any restocking fees?

No, we do not charge any restocking fees on approved returns.

How long does a refund take?

Once your returned item is received and inspected, your refund will be issued to your original payment method within 7 days. Additional processing time may apply depending on your bank or payment provider.

What if my item arrived damaged or incorrect?

We're sorry to hear that! Please send us photos of the issue along with images of the packaging. Once reviewed, we'll arrange a replacement or refund depending on the situation.

Can I exchange an item?

Yes! If you'd like a different size, model, or variation, contact us with your original order details and the item you'd prefer. We'll check availability and guide you through the process.